Consumer rights refer to the fundamental entitlements and protections granted to individuals who engage in the consumption of goods and services. These rights aim to ensure fair treatment, safety and transparency in transactions between consumers and businesses. The theme for World Consumer Rights Day 2024, “Fair & Responsible AI for Consumers,” focuses on imparting financial wisdom to young adults, particularly students. As part of the celebration, an enlightening discussion on “Fair & Responsible AI for Consumers” was conducted by the Centre for Corporate, Competition & Insolvency Law (CCCIL) and Centre for Law & Technology, the research centres of Faculty of Law, SRMUH. This report provides insights into the discussion, detailing its purpose, speakers, key topics covered. Purpose of the Webinar: Understanding the theme of “Fair and Responsible AI for Consumers” on World Consumer Day 2024 is essential as it empowers individuals to navigate the increasingly AI-driven marketplace with awareness and vigilance. By comprehending the ethical implications and potential risks associated with AI technologies, consumers can make informed decisions, advocate for their rights, and hold businesses and policymakers accountable for upholding fairness, transparency, and accountability in AI development and deployment.

Event Details:

The Discussion took place on March 15, 2024 from 11:30 AM to 12:30 PM. Prof. (Dr.) Vijay Kumar Singh, Professor and Dean of the Faculty of Law, served as the panelist, offering valuable insights on why consumer rights day is celebrated, the Six rights of consumer and Dr. Yatin Kathuria, Assistant Professor, shared interesting facts about how AI is affecting E-Commerce platforms. He also focussed on key ethical and legal concerns associated with utilisation of AI by E- Commerce platforms. Ms. Raka Medhavi, Assistant Professor, vigilantly moderated the session, ensuring a smooth flow of information and interaction.

Session Highlights:

Introduction to Consumer Rights: Overview of fundamental entitlements and rights granted to consumers in transactions with businesses.

Key Topics Covered:

What is the stance of consumer rights and consumer rights in India, Laws in India for consumer protection, Role of regulatory Bodies, Introduction to AI, The role AI in the consumer’s society, How AI is benefitting E-commerce, Challenges of using AI in e-commerce.

Participation and Engagement:

The discussion attracted an enthusiastic audience, mainly comprised of students eager to enhance their knowledge on fair and responsible AI for Consumers.

Vote of Thanks:

The session concluded with a heartfelt vote of thanks delivered by Ms. Raka Medhavi, Assistant Professor, SRMUH.

Conclusion:

World Consumer Day 2024, themed “Fair and Responsible AI for Consumers,” provided a timely platform to address the growing influence of artificial intelligence in consumer interactions. Through insightful discussions and collaborative efforts, participants highlighted the importance of ensuring ethical AI practices to safeguard consumer rights. As we navigate the ever-evolving digital landscape, it is imperative that stakeholders prioritize transparency, accountability, and fairness in AI development and deployment. By empowering consumers with knowledge and advocating for responsible AI solutions, we can foster a more equitable and trustworthy marketplace for all. Moving forward, sustained efforts in education, regulation, and industry collaboration will be vital in upholding consumer rights in the era of AI.